Delivery:

How much is delivery?

We have negotiated some good rates with our preferred shipping partner Mainfreight.

North Island flat rate $70
South Island flat rate $80

The above rates are to all the main centers, If you are remote & rural please give us a quick call and we can see what we can arrange.

We do recommend if possible to have your order delivered to a non-rural address such as your work address or a city address.

Can I pick my Screen up?

Absolutely you can.

We are more than happy if you want to collect your screen from our depot.

We are located at 22 Gilbek Place, Te Rapa Hamilton 

Please just select this option at the checkout

How long is delivery?

Depending on your location, delivery can take anywhere from 2-5 working days.

Our depot is located in Hamilton. The closer your delivery address is to the depot you can assume a quicker delivery time.

Track your Screen

Click the link below and enter your tracking number. Your tracking number was emailed to you when we dispatched your order from our depot.

Main Freight Online Tracking

Returns and exchange Policy:

Urban Screens Limited provides a 12 month warranty for products that have been purchased in New Zealand. This warranty is subject to the New Zealand Consumer Act.

The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the New Zealand Consumer Law, and any other laws in relation to the products to which this warranty relates. The warranty period commences from the date that goods are received for a period of 12 months.

This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an New Zealand address only.

Can I return my order if I change my mind?

Changed your mind? No drama. Please just return your item/s to our depot in unmarked condition with its original packaging within 7 days. Once we receive the goods, we’ll issue your store credit quick smart less the shipping cost.

 

If your goods have been assembled and the packaging has been removed we cannot accept a ‘change of mind’ return.

 

Unwanted items must be returned (at buyers expense) to the following address in full original packaging:

Urban Screens

87b Greenwood street

Frankton, Hamilton

How long do I have to return my order?

Items must be returned to us in original, unmarked condition and packaging within 10 days of receiving your order.

How long does it take to process my return?

Provided all the return conditions are met, we will issue your refund within 72 hours of receiving your returned item/s.

Your consumer rights

The goods you purchase come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 . If your product is faulty, broken or otherwise non-compliant with the New Zealand Consumer Guarantees Act 1993 please contact us as soon as possible with your name and order number and we will look after you.

 

Payment Options:

Credit Card online

We accept Visa and MasterCard. We also accept debit cards.

Select this method if you want your order to be processed and dispatched as quickly as possible.

PayPal

If you have a PayPal account you can pay using PayPal. When selecting PayPal as a payment method you will be redirected to PayPal to confirm your payment before your order is accepted. Payments are reconciled instantly for fast processing of your order.

Accelerated Checkouts

Payments are reconciled instantly for fast processing of your order.

Bank Deposit

We can accept bank deposit payments on all orders. Simply place an order and choose bank deposit as your payment method during checkout. Once payment has cleared in our account we will get your order sent.

Banking Instructions

Please use your order number as a deposit reference.

Account name: Urban Screens Ltd

Bank: ANZ

Account number: 06 0603 0981127 00

Afterpay

SHOP NOW – ENJOY NOW – PAY LATER

100% Interest free – Spread your payments over 8 weeks with 4 fortnightly payments. Simply select Afterpay at checkout.

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Have a Question?

Feel free to contact us, we are always ready to assist you with any questions you may have in mind.